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Cancellation & Refund Policy

Last Updated: 11-12-2025

Thank you for using Partner Up (“Company”, “we”, “our”, “us”).
This Cancellation & Refund Policy explains how cancellations, refunds, and service reversals are handled for our dating, hire-a-date, and companionship services (“Services”).

By using our Platform, you agree to this policy.

1. General Policy

All purchases made on [Your Website Name], including subscription plans, booking fees, and hire-a-date/hire-a-friend services, are final and non-refundable, except in specific conditions mentioned below.

We charge for:

  • Premium memberships
  • Profile boosts / visibility upgrades
  • Credits / coins
  • Booking fees for hire-a-date or friend services
  • Any paid services or add-ons

2. No Refund for Change of Mind

We do not provide refunds in cases such as:

  • User no longer wants the service
  • User found the service “not useful”
  • User did not receive matches they prefer
  • User feels the experience was not as expected
  • User changed plans after making a booking
  • User inputs wrong personal details
  • User violates platform rules and gets suspended

3. Refund Eligibility

Refunds are considered only under these rare cases:

3.1 Duplicate Payment

If the user is charged twice for the same transaction due to technical error.

3.2 Failed Payment

If money is deducted but the service or subscription was not activated.

3.3 Service Not Delivered

If a paid service (such as a boost or premium activation) is not delivered even after 48 hours and our support team confirms the issue.

3.4 Booking Cancellation by Platform

If the Platform cancels a booked hire-a-date/hire-a-friend service due to internal reasons (e.g., unavailability of companion).

3.5 Confirmed Fraud

If a user is verified as a victim of payment fraud through official documentation (bank/cyber cell report).

Note: The platform reserves the right to accept or deny refund requests after investigation.

4. Hire-a-Date / Hire-a-Friend Booking Refunds

Refunds are provided ONLY in the following cases:

4.1 Companion Does Not Show Up

If the booked individual does not appear at the scheduled time and no reschedule option is provided.

4.2 Booking Cancelled by Platform

Full refund or reschedule will be offered.

4.3 Wrongful Deduction

If a booking fee was charged due to a technical processing error.

Refunds NOT issued if:

  • The user cancels last moment
  • The user and companion disagree personally or socially
  • The user violates rules or behaves inappropriately
  • The meeting is cut short due to user behavior
  • The companion is changed due to unavoidable reasons

5. Subscription Services

5.1 Non-Refundable

All subscription fees (monthly, quarterly, yearly) are non-refundable once paid.

5.2 Cancellation

You may cancel your subscription anytime, but:

  • You will continue to have premium access until the end of the billing cycle
  • You will not receive a refund for the remaining period

6. Processing Time for Approved Refunds

If your refund request is approved:

  • Refunds are processed within 7–14 business days
  • Refunded only to the original payment method
  • Processing time may vary based on bank/payment gateway policies

7. Chargebacks & Disputes

If a user initiates a chargeback with the bank without contacting our support:

  • The user’s account may be suspended
  • All ongoing services may be halted
  • Evidence of service delivery will be submitted to the bank

We encourage users to contact our support before initiating disputes.

8. Abuse of Refund Policy

The Platform reserves the right to deny refunds and/or suspend accounts in cases of:

  • Attempted fraud
  • Misuse of refund system
  • Repeated refund requests
  • Abusive behavior towards staff
  • Violations of Terms & Conditions

9. How to Request a Refund

To request a refund, email us at:

📧 [support email]
Subject: Refund Request – [Order ID]

Include:

  • Registered name
  • Registered phone/email
  • Order ID / Transaction ID
  • Reason for refund request
  • Proof (if applicable)

Our team will review and respond within 48–72 hours.

10. Policy Updates

We may update this policy at any time.
Updated versions will be posted on this page with a new “Last Updated” date.

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